Cancellation Policy
Last Updated: August 2026
Overview
At ZO International, we strive to provide the best consultation and assistance services. This Cancellation Policy outlines the terms under which you may cancel a requested service. Cancellations are governed separately from refunds — please review our Refund Policy for refund eligibility and processing.
Before Work Begins
You may cancel a service request at any time before our team has commenced work on your application. Cancellation is straightforward and can be done through any of the following channels:
- Website Contact Form — Submit a cancellation request through our contact page
- WhatsApp — Message us at 9076343112
- Email — Send your request to [email protected]
After Work Has Begun
Once consultation, form-filling, or application submission work has commenced, cancellation of the service request may not be possible. This is because:
- Professional time and resources have already been allocated to your case.
- Documents may have already been prepared or submitted to government authorities.
- An acknowledgement or submission receipt may have been generated.
Important Note
If your application has already been submitted to the relevant government authority, the service cannot be cancelled. However, you may still be eligible for a refund under certain conditions — please refer to our Refund Policy for details.
Cancellation Process
- Submit Request: Contact us via any of the channels above with your payment and service details.
- Verification: Our team will verify the status of your service request within 1-2 business days.
- Confirmation: If the work has not commenced, your cancellation will be confirmed and you will be guided on the refund process.
- Refund (if eligible): Approved refunds are processed within 7-10 business days as per our Refund Policy.
Government Authority Submissions
Once an application has been submitted to a government authority (such as the Election Commission, UIDAI, or any other body), the process is outside the control of ZO International. Such submissions cannot be reversed or cancelled by us.
Subscription or Recurring Services
If you have subscribed to any recurring or subscription-based service, you may cancel future billing cycles by providing notice at least 7 days before the next billing date. Cancellation of a subscription does not entitle you to a refund for the current billing cycle if services have already been rendered.
How to Check Cancellation Eligibility
To find out if your service request can be cancelled, please contact us with the following information:
- Your name and registered phone number
- The service requested
- Payment receipt or transaction ID
- Date of payment
Contact Us
For any cancellation-related queries, please reach out to us:
- Email: [email protected]
- WhatsApp: 9076343112
- Phone: +91 9076343112
- Address: Shop No. 12, Ground Floor, Jasmine Apartment, Opp. Siddique Baug, Kismat Colony, Mumbra, Thane - 400612
Updates to This Policy
We may update this Cancellation Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this page periodically.